Privacy Policy

Last updated: October 6, 2026

Twinly AI lets you create an AI version of yourself (your "twin") that other people can chat with. This policy explains what we collect, why, and the choices you have.

What we collect

• Account: your name and email from Sign in with Apple or Google, and a random device identifier used to restore your account.
• Your twin: its name, tagline, avatar settings, voice choice, talking-style settings, and what you teach it: facts, answers, writing samples you paste, and corrections.
• Chats: messages you send and receive, and voice audio while you talk by voice.
• App usage: which screens and steps you use in the app (for example that you finished the face scan or opened the paywall), with your app version, so we can see where the app is confusing and improve it. This never includes what you write or say.
• Learning from you: the messages you send to your own twin are used to teach it how you write and talk, and to note facts about you. You can review and erase this any time in My Persona, under "What I learn from you".
• Memory: short notes a twin keeps about each person it talks to (for example "works as a nurse"), so it can remember them. You can see and delete what any twin remembers about you from the chat menu.
• Safety and support: reports, blocks and messages you send us.
• Notifications: a push token for your phone if you allow notifications.
• Purchases: subscription status from the App Store or Google Play, through RevenueCat. We never see your card details.

Face photo and face scan

When you scan your face or pick a photo, one photo is sent to Google Gemini only to describe how to draw your cartoon avatar (skin tone, hair, glasses and similar). The photo is not stored by us and is discarded after the avatar is created. During the scan, your phone checks on the device that you turn your head, smile and blink. Those camera frames never leave your phone and no face geometry or biometric template is stored or shared. Scanning is optional: you can design your avatar yourself instead.

How we use data

To run the app: generate your twin's replies and voice, remember your twin and the people it talks to, keep your subscription active, send the notifications you turned on, keep the community safe, and answer support requests. Messages, voice audio and the avatar photo are processed by Google Gemini to produce responses. We do not sell your data and do not use it for advertising.

Who can see what

Your twin is visible only to people you share its link with, or to everyone in Discover if you turn that on. People chatting with your twin see its replies, not your private facts. Service providers: Google (Gemini AI, Firebase sign-in and notifications, Cloud hosting), Neon (database) and RevenueCat (subscriptions).

Retention

We keep your data while your account exists. Deleting your account removes your account, twin, chats and memories permanently. Share-link click records used to open a twin after you install the app are kept for at most two hours.

Your choices

• Download a copy of your data: Settings, Download my data.
• Delete your account and all data: Settings, Delete my account.
• See or delete what a twin remembers about you: open the chat, then the menu, then Memory.
• Report or block any twin from its profile or chat menu.
• Turn notifications on or off in Settings.

Children

Twinly AI is not intended for children under 13 and we do not knowingly collect their data.

Contact

Use the in-app Help center, or our support page.